Humanizing Digital Experience explores how technology-driven business environments can be designed around human cognition, behavior, and values to enhance customer engagement and marketing performance. Grounded in a customer-centric philosophy, the book examines how organizations can motivate consumers and co-create value through human–computer interaction, interpersonal experience, cognitive reasoning, and interactive communication.

Bringing together insights from digital experience design, cognitive ergonomics, and consumer psychology, the author addresses the growing need for human-centered digital design in modern marketing systems. It analyzes how technologies—including artificial intelligence—shape consumer behavior across virtual and cyber-physical environments.

This book presents contemporary perspectives on collective engagement in virtual business settings and demonstrates how firms can improve digital and platform-based marketing performance. Structured into two thematic parts and five chapters, each chapter includes real-world case studies, introductory overviews, and concluding summaries to support learning and practical application.

Designed for academics, researchers, and marketing practitioners, Humanizing Digital Experience offers a rigorous yet accessible framework for understanding the convergence of technology, psychology, and marketing in today’s digital economy.

Scrum Masters, Project Managers, Agile Coaches, and Delivery Leaders: You're probably tired of being questioned, undervalued, dismissed. You know you're making a difference, but you're struggling to prove it to the people signing your paycheck. Layoff rumors aren't just whispers anymore - you're watching friends and colleagues lose their jobs while facing an increasingly brutal job market.

And despite all this turmoil, one thing remains unchanged: You are an experienced professional who knows your stuff.

The complaints your leaders grumble about–"Agile was supposed to fix this mess" or "Everyone looks busy, but nothing is getting done"–aren't isolated. They're persistent grievances pointing to the same underlying issue: sweeping dysfunction that no amount of team improvement can fix.

So, what’s happening?

Let me be blunt: You've been solving the wrong problems. See, if most of your energy goes into team-level work while organizational chaos above undermines everything you do, you'll keep banging your head against the same four walls. Over and over again. This is both exhausting and bad for your head.

But here's the silver lining: beneath each frustration lies an opportunity in disguise. The delivery professionals who become truly indispensable - the ones who get promoted, funded, and trusted with exciting challenges - are the ones who solve system issues, not just team issues.

Are you ready to join them? This book shows you how.

Service integration and management (SIAM) is a management methodology for creating value in an ecosystem where multiple service providers contribute to end-to-end services. It has evolved as organizations moved from single-supplier outsourcing to multi-sourced, increasingly digital, cloud-enabled delivery, where objectives, contracts, data and targets can become misaligned.

SIAM enables cross-functional, cross-process and cross-provider integration by establishing a service integrator capability that provides governance, management, integration, assurance and coordination at strategic, tactical and operational levels. It creates an ecosystem where all parties:

• Understand their role, responsibilities and context
• Are empowered to deliver within clear boundaries
• Are accountable for the outcomes they enable

This updated edition of SIAM Foundation provides a comprehensive introduction to SIAM and is the official guide for the EXIN SIAM™ Foundation certification. This publication helps candidates prepare for the Foundation exam and introduces SIAM concepts, roadmap stages, structures, roles, practices and cultural considerations for successful adoption. It will appeal to:

• Anyone seeking an introduction to SIAM and the SIAM™ Foundation certification
• Customer organizations and their staff managing multi-provider ecosystems
• Service integrators and their teams establishing end-to-end accountability
• Internal and external service providers wanting to work effectively in SIAM
• Consultants in service management supporting SIAM design and adoption

“SIAM Foundation brings together the real-world experience of practitioners from across the SIAM community to provide a clear, practical introduction to managing services in a multi-provider ecosystem. It will help you focus on outcomes, deliver maximum value, and manage end-to-end services across complex supply networks, a necessity in today’s digital, cloud-enabled environments. SIAM Foundation sets out the essential definitions, roles, structures and practices, and explores the common challenges you’ll face when adopting SIAM, making it valuable for practitioners at every level as well as those studying for the globally recognised SIAM Foundation certification.”

Claire Agutter

Polymathic talent is the future. But without systems that understand and support them, even the brightest minds burn out. In Versatile: Human Intelligence in an Artificial Age, Dr. Angela C. Meyers presents a practical guidebook for the gatekeepers of talent—organizational leaders, HR professionals, coaches, business strategists, and career counselors.

Drawing on the emerging science of polymathy and her own groundbreaking doctoral research, Meyers offers an emotionally intelligent roadmap for recognizing, developing, and unleashing multidimensional brilliance in the workplace. As AI transforms every industry and individuals are asked to perform the work of entire teams, the need for versatile generalists—those with emotional depth, integrative thinking, and adaptive capacities—has never been greater.

More than a manifesto, Versatile is a toolkit for cultivating human range. With frameworks, training-ready chapters, and reflection prompts, it equips organizations to thrive amid accelerating change This book is both a wake-up call and an invitation—to redesign how we develop and deploy human potential, and to build cultures where creativity, complexity, and compassion become competitive advantages.

Mistakes in business are inevitable, sometimes by circumstances beyond our control, and more often by our own making. The astute entrepreneur uses mistakes as steppingstones, turning blunders and gaffes into business opportunities, and becoming a sharper entrepreneur in the process.

Mistakes Are Your Capital: Turn Entrepreneurial Errors into Business Opportunities explores how to recognize lapses in the making, from simple miscues to more serious failures; their impact, how to avoid them, and how to capitalize on situations that can otherwise potentially harm you.

This book explores business mistakes, identifies them and offers up creative solutions across every business sector, from strategic planning, team building and marketing, to decision-making.

Turning errors into business opportunities separates the successful entrepreneur from one who might be more prone to knee-jerk reactions or wishing problems away.

As a Business Consultant with several decades of experience working with a multitude of businesspeople, managers, planners, dreamers and schemers, Jay Silverberg delivers hands-on counsel across every sector of business. The result is a keen knowledge of business mistakes, and an even keener toolbox of counsel, advice and fixes. As well, Jay Silverberg ‘practices what he preaches’, having founded and spearheaded a number of ventures, all with their share of real-world problematic hiccups as normally experienced by entrepreneurs.

Stories and case studies offered up in this book, including those gleaned from his own entrepreneurial adventures, are an integral part of the process by which readers can learn by example.

Master creative thinking in the AI age with practical tools that blend imagination and discipline for better innovation in this updated, award-winning business bestseller.

Now updated with 20 percent new content, this Porchlight Business Book of the Year returns with all-new case studies and a groundbreaking chapter on creative partnerships with AI and emerging technologies. Natalie Nixon demonstrates that humans are hardwired for creativity—a competency anyone can develop by balancing wonder (awe, audacity, and curiosity) with rigor (discipline, skill-building, and attention to detail).

Drawing on interviews with professionals across diverse industries—from farming to medicine to technology—Nixon reveals how inquiry, improvisation, and intuition enhance creative capacity in every kind of work. This second edition features fresh success stories from resourceful businesses that have mastered the delicate dance between human imagination and artificial intelligence in a rapidly changing world.

Combining practical creativity tools with illuminating stories of innovative people and organizations, this book serves as a provocation, an inspiration, and an invitation to unleash the innate creativity within each of us. Nixon offers a dynamic approach to adaptation and innovation that allows the freedom to access our full human potential—even as technology continues to reshape how we work. This essential guide helps anyone cultivate the creative thinking needed to thrive in today's complex business landscape.

Design powerful financial reports in Power BI by building models, measures, and dashboards tailored for real-world accounting and analytics

Key Features

• Build a complete financial data model from ledgers, journals, and budgets
• Master DAX for income statements, KPIs, and performance analysis
• Learn Power BI Paginated and AI tools for printable and predictive reporting
• Purchase of the print or Kindle book includes a free PDF eBook

Book Description

What you will learn

• Build core financial models from ledgers and accounts
• Create Trial Balance and Income Statements using DAX
• Optimize Power BI with Power Query and data transformation
• Add budgets, targets, and KPIs to performance dashboards
• Integrate inventory data for nuanced stock reporting
• Produce printable reports using Power BI Paginated
• Apply AI for report generation and predictive analytics
• Test, tune, and evolve reports for secure, scalable use

Who this book is for

This book is for finance professionals, accountants, financial analysts, and BI developers who want to leverage Power BI to improve, automate, and future-proof their financial reporting. Whether consolidating data from ERPs, building reports across entities, or exploring advanced Power BI features, this book equips readers with practical skills and strategic insight.

The exciting news is that leadership has become measurable in the brain. This opens a new perspective on the biology of leadership—and on how trust, motivation, and performance actually emerge in people and teams.

Have you ever wondered what happens inside the box on top of your head when you lead? Are you aware that by reading this book, you will change your brain—because the brain is an eternal construction site? And did you know that leadership is shaped not only by the brain in your head, but also by neural networks in the heart and the gut?

Build Better Brains is neither a traditional leadership book nor a neuroscience textbook. It brings together the best of both worlds to support a new generation of leaders. Grounded in science yet written for real-life leadership practice, the book introduces the GMC Model—a practical framework for brain-friendly, authentic leadership that helps create clarity, build trust, and enable sustainable performance across generations.

Clear, practical, and scientifically sound, Build Better Brains equips leaders to work with the brain, not against it.

Build Better Brains offers:

• Practical, science-based tools for leadership in a VUCA world
• Neuroscience as a foundation for motivation, trust, and performance
• Clear concepts without oversimplifying scientific facts
• A realistic, engaging style that reflects the realities of leadership

Leadership is born in the brain.

This book is intended for a wide audience, including students and professionals who wish to understand and analyze the role of financial markets. Comprehensive yet concise, this book covers the functioning and use of all financial markets : Forex, Futures Contracts,Stocks, Bonds, Indices, and Cryptocurrencies. It provides a basic understanding of the life of a profitable trader, necessary to navigate various types of financial markets. It also explains in detail the main techniques for taking positions, managing risks, and managing portfolios of financial assets. By providing the keys and secrets of the most successful financial markets, this book aims to make you a profitable trader in the long term. Jerry Ismaël FONTSA, a professional trader, financial auditor, and CEO of JF Wallet Company S.A., along with leading international traders, have sought to leverage their experience in professional trading by illustrating theoretical concepts and practical strategies to simplify the process of navigating financial markets.Traders can validate and strengthen their knowledge through regular practice of the trading strategies proposed in this book. However, it is important to understand that it is your reasoning skills and disciplined nature that will ultimately make you a successful professional trader.

A kinder, more inclusive world starts with understanding.

Neurodivergence affects us all, whether we are neurodivergent ourselves or in relationships with those who are: as a parent, sibling, friend, partner, colleague or team leader.

In the workplace, neurodivergent people often work hard to understand the neurotypical perspective, while being made to feel they are somehow built wrong or unable to express themselves fully.

At the same time, teams are under pressure to deliver results, and it can be difficult to balance individual needs with group performance, especially without a clear understanding of the unique challenges that each person, neurotypical and neurodivergent alike, faces at work.

We all have needs that deserve to be met. But by listening with empathy and acting with compassion, we can create environments where everyone feels safe, seen and heard.

Through a cast of fictional characters, Dr Joan van den Brink illustrates a range of neurodivergent journeys and offers space for thoughtful reflection on the similarities and differences between neurodivergent and neurotypical experiences. As you read, you’ll be invited to:

• Reflect on how your beliefs and assumptions shape your relationships and expectations of others
• Be curious about the people in your life and how you can support them to thrive
• Explore practical ways to generate safe, supportive and inclusive environments

Creating neuroinclusive spaces at work and in life is an essential step toward a future that truly celebrates difference. This book will help you play your part.

Stop running toward someone else’s definition of success, and start intentionally shaping your own. This prequel to Aesop’s famous tortoise and hare fable shows exhausted professionals how to shift from chasing external validation to creating internal meaning and alignment.

Stop chasing visibility. Start creating meaning.

In today’s high-pressure workplace, professionals are depleted from constantly proving themselves to others—yet struggling to find genuine satisfaction in their work. What if the breakthrough isn’t working harder within the system but instead reimagining what success means to you?

Stop Chasing, Start Creating reveals the untold story of Tano the tortoise before his famous race with the hare. In this prequel to the beloved Aesop’s fable, we discover that Tano wasn’t always the steady, purposeful creature we know. He once chased visibility, approval, and validation just like the rest of us—until a moment of awakening changed everything.

Through Tano’s journey from external pressure to internal clarity, readers discover the crucial difference between chasing meaning and creating it. Grounded in motivation science, this framework shifts professionals from extrinsic motivation (external rewards, recognition, and belonging) to intrinsic motivation (purpose, contribution, and alignment).

Perfect for burned-out professionals in healthcare, education, nonprofit management, and other purpose-driven fields, this story-first approach offers the metaphor-rich reflection modern workers crave without feeling like another productivity manual.

Rethinking Business and Management offers a timely and critical examination of how business and management are being reshaped by digitalization, globalization, and deep socio-economic change. As contemporary capitalism becomes increasingly driven by intangible assets, data, digital platforms, and financial power, this book challenges conventional assumptions about how markets, organizations, and managerial authority operate.

Bringing together insights from political economy, organization studies, and marketing, the book explores the rise of the intangible and sharing economies, shifting patterns of work marked by flexibility and precarity, and the growing influence of moral and political discourses such as woke capitalism. It examines how multinational corporations adapt within a fragmented yet highly interconnected global system, and how platform-based organizations and data-driven personalization are redefining both management practices and consumer identities.

The book also addresses the intensifying entanglement between digital technologies and finance, showing how fintech, platforms, and digital infrastructures are transforming investment, payment systems, and the distribution of economic power. Throughout, it foregrounds the implications of these transformations for inequality, governance, and the future of capitalism itself.

Combining analytical rigor with a critical perspective, Rethinking Business and Management provides readers with a coherent framework for understanding the forces reshaping business today. It is an essential resource for scholars, students, and practitioners seeking to navigate—and rethink—the contemporary business landscape.

Scotland does not have a ‘law of contract’, as most comparable jurisdictions do, but rather – due in large part to the intellectual innovations of Viscount Stair – possesses a unitary ‘law of voluntary obligations’, of which contracts form but a part. This fact is highly significant, but is frequently overlooked. Indeed, the significance of this has even been overlooked by the Scottish Law Commission, who have recently proposed to significantly reform the ‘law of contract’ in Scotland by urging the passing of a statute which, among other things, would abolish the so-called ‘postal acceptance rule’. This short book takes the view that the proposed reforms are wrongheaded and would be deleterious to the coherence of the Scottish legal framework. To that end, it examines the taxonomy of obligations pioneered by Stair, indicates that the application of that taxonomy to situations such as the process of contracting by distance suggests that there is in fact no ‘postal acceptance rule’ in this jurisdiction and suggests, in light of this, that reform of ‘contracts’ and the formation of, in Scotland, is better left to the courts and jurists than to the Scottish Parliament (or, for that matter, Westminster).

Ngøgð wa Thiong’o is Distinguished Professor of Comparative Literature and English at the University of California, Irvine, and an award winning Kenyan author currently writing primarily in the Gðkøyø language. The author of many novels, plays, short stories, and essays, Ngøgð wa Thiong’o is founder and editor of the online Gðkøyø language journal, Møtiiri and an honorary member of the American Academy of Arts and Letters. In this volume, Ngøgð wa Thiong’o summarises and develops a variety of issues he has grappled with in his work, which deploys a strategy of imagery, language, folklore, and character to ‘decolonize the mind’. Ngøgð confronts the politics of language in African writing; the problem of linguistic imperialism and literature’s ability to resist it; the difficult balance between orality, or ‘orature’, and the writing, or ‘literature’; the tension between national and world literature; and the role of the literary curriculum in both reaffirming and undermining the dominance of the Western canon. Throughout, he engages a range of philosophers and theorists writing on power and postcolonial creativity, including Hegel, Marx, Levi-Strauss, and Aimé Césaire. Yet his explorations remain grounded in his own experiences with literature and orature and reworks the difficult dialectics of theory into richly evocative prose.

In the past, computer programs have been used extensively to manage information technology (IT) projects. It has become almost mandatory for software development managers and students of information technology to learn how to use computer software to manage projects using computer software.

Computer Support for Successful Project Management: Using MS Project 2016 with Information Technology Projects will help IT management professionals and students who use the popular software MS-Project. Although there are many books on MS-Project, there are very few that cover the subject from the IT managers’ perspective. This book uses guided examples from the IT sector. Most of the relevant project management terminology, concepts, and key processes are discussed, based on the standards of the Project Management Institute. This book helps software development project managers to easily relate with the projects they execute in their day-to-day life.

The author includes advanced topics like earned value analysis and multiple project management and discusses agile methodology as well as how MS-Project facilitates agile project management. Readers will learn how a tool like MS-Project can be used for processes related to risk and quality, in addition to meeting project objectives like scope, time, and cost. This book helps you to transform yourself from an IT professional to an IT project manager.

Ancillary materials for instructors and students available upon request by contacting marketing@businessexpertpress.com

In the past, computer programs have been used extensively to manage construction projects. It has become almost mandatory for construction managers and civil engineering students to learn how to use computer software to manage projects using computer software. Computer Support for Successful Project Management: Using MS Project 2016 with Construction Projects is designed to help construction management professionals and civil engineering students in using popular software MS-Project.

Although there are many books on MS-Project, there are very few that cover the subject from the construction managers’ perspective.

This book uses guided examples from the construction sector. Most of the relevant project management terminology, concepts, and key processes are also discussed, based on the standards of the Project Management Institute. It will help construction project managers to easily relate with the projects they execute in their day-to-day life.

The author has included advanced topics like earned value analysis and multiple project management. Readers will also learn how a tool like MS-Project can be used for processes related to risk and quality, in addition to meeting project objectives like scope, time, and cost. This book will help readers transform from a construction professional to a construction project manager.

Ancillary materials available upon request for instructors and students. Please contact us at marketing@businessexpertpress.com to request the ancillary materials.

Globalization is a term that describes the contradictory economic, political, and cultural processes of world capitalist integration. Although capitalism has been of a global character since the 1400s, the current phase of globalization is manifest by emergent transnational institutions, changing relations between multinational corporations and assaulted paradise of sovereign nation-states and the development of a global monoculture of consumption among feuding class divides. This book examines the relationship between globalization and nation states, the dynamics, contradictions, and crisis of global capitalism, and the developing and maturing class struggles and the prospects for social change and transformation of global capitalism. It examines these class struggles within the context of the globalization of capital and draws out the political implications of this process for the future course of capitalist development on a world scale. In this book Tatah Mentan drives home the point that contemporary neoliberal globalization is in fact an advanced stage of capitalist hegemonism and that the contradictions of 21st century globalization are thus a projection of the contradictions of capitalism on a global scale, with all its inherent exploitative characteristics and militarized class conflicts that will lead to the revolutionary transformation of vulture capitalist society. He argues that dominant global processes are not an immutable feature of capitalism, but are contested by social class actors across these three dimensions.

The surge of motivational titles flooding bookstore shelves amid the worst economic crisis since the Great Depression is evidence of our society’s growing obsession with self-improvement. Recently two areas of growing interest among academics have been positive organizational behavior and psychological capital. While books on these subjects have led to a new understanding of motivation, they have limited their focus to two ends of a continuum.

Mastering Self-Motivation pays heed to the extensive research and careful conclusions of academicians, and then crosses into the realm of self-help and mass market literature. It has nine chapters that blend topics being taught over two decades in the classroom and practiced in management consulting.

Each chapter invites you to learn both theoretical and practical concepts and encourages you to apply this knowledge to the workplace. This book thus seeks to mediate market-driven self-help dreams and academic literature, and provides theoretical concepts that can enhance individual motivation presented in a comprehensive and enjoyable manner.

This is the first motivational book that brings together the academic and popular literature to bridge the gap between common sense and theoretical concepts.

Visit the publisher's website to download worksheets to accompany the book.

Customer-Driven Budgeting comprehensive budgeting book emphasizes that the customer drives the business organization and processes and becomes the overriding purpose for a company’s existence and success. Inside, you’ll find crucial details that sum up a complete guide that covers every step in the budgeting cycle from the basics of organization, processes, and funding to budget execution and monitoring.

The author believes that the budget is the starting point and catalyst for gaining customers and that the budget prepares the company to supply the sales and marketing team reinforcements for giving a compelling reason for customers to buy from it.

This book can be used immediately in business budgeting that presents you with a modular format—starting at the beginning of the budget process and working through it entirely; or select a budget area most challenging to the business and work from there to other areas of priority.

Ancillary materials to accompany this book are available to download on the publisher's website.

Business Plan Project provides detailed instructions on how to write a comprehensive business plan for new ventures. The intended market segments are graduate or upper-level undergraduate students, entrepreneurs, consultants, and college instructors or corporate trainers. Business Plan Project can be used in executive development programs and over 10 college level courses.

Business Plan Project is designed to meet important needs of each segment:

1. The business plan serves as a means for college students to learn about the major functions of business and how they are interrelated,
2. Entrepreneurs need a business plan to provide direction in the organization and launch of a new business and secure initial capital from funding sources,
3. Consultants need a user-friendly business plan format to assist clients that have limited or no business experience, and
4. Instructors and trainers need a turn-key text with supplements that require no lecture and little prep time to teach students how to write a business plan.

Business Plan Project is a real-world, hands-on, step-by-step guide where students or entrepreneurs develop business plans for new ventures. The experience begins with brainstorming and deciding on a new business that meets the unique needs in the marketplace. It ends with writing a comprehensive business plan and conducting a PowerPoint presentation of the plan.

Further realism is achieved through the use of a continuing case study: AVID SPORTS, INC., a start-up company that plans to launch a high performance running shoe called “Propell.” All concepts in the text are explained using AVID as an example.

The instructor’s manual includes outcomes for the learning experience, assessment methods, lesson plans, teaching ideas, test bank, financial statement worksheets, and forms to grade the written plan and oral presentation of the plan. Since all information that students need to develop professional business plans is in the text, lectures, handouts, and other learning aids are optional. The instructor’s role can be that of a consultant to students. Contact marketing@businessexpertpress.com to request these ancillary materials.

The story of shared services cooperatives is compelling for the breadth and depth of its utility across multiple sectors of the US economy. Shared services cooperatives are member associations formed to meet a variety of institutional needs for economies and efficiencies of scale through collaboration in areas such as purchasing, marketing, processing and distribution. They are organized and operate as for-profit or not-for-profit business entities and appear in a broad array of industry and public service sectors, providing a variety of benefits, services and opportunities today in rural, suburban and urban communities throughout the US. This qualitative study sets out to describe the ways in which shared services cooperatives are organized, who are the members, how shared services cooperatives benefit their members and why the members formed a cooperative as opposed to other forms of collaboration (joint ventures, subsidiaries or collaborative agreements). Shared services cooperatives in all the cases studied have led to long-term impacts in addressing organizational needs. All the cooperatives in this study have effectively served their members’ needs. Whether it was a cooperative designed to enhance competitiveness, or to lower risks, to acquire new sources of funding or to allow the cooperative members to scale up or sustain the organization, the story has been the same. The shared services cooperative works very well as a way to meet these varied needs.

If you have picked up this book to read, it’s likely that you’re a Dealer Principal or senior line manager in a motor dealership. So, straight off, three questions for you: What’s your dealership’s net profitability? How does that compare to other dealerships locally / nationally? Do you want / need to improve your dealership’s overall performance? Whatever your answers to the first two questions, if your answer to the third is “Yes”, then this book is for you. In DRIVING DEALEARSHIP PROFIT, Mike Finlay presents the most important KPIs that he uses to run his business and shows how they can improve your business. He also shares systems, processes and innovations that you can adopt to directly impact those KPIs. These practices have delivered – and continue to deliver – up to three times more profit than the average franchised dealership in Ireland, the UK and mainland Europe.

ABOUT THE AUTHOR

Mike Finlay is Managing Director and Dealer Principal of Finlay Motor Group in Ireland. Mike, and his brother Gary, are the third generation of this 80-year-old family business. Throughout his 30 years in this business, Mike’s questioning of traditional approaches to running a motor dealership has developed hundreds of processes and systems that consistently deliver some of the highest results in the industry. Mike now spends most of his time in Germany, but he continues his role in Finlay Motor Group. Through Mike Finlay Consulting, he also assists other dealerships and dealership groups to grow their profits.

The purpose of this ebook is to guide readers interested in the economics of sport, using practical examples. It is by no means intended to be a textbook but rather as a means to view the world of economics through the lens of sport. More accurately, it is an analysis of issues in sport from someone with an economic perspective. The information provided in each of the cases is intended to be food for thought, to engage the reader with sports economics and related issues. It is hoped that the examples used throughout can demonstrate how useful sport can be in explaining complex economic issues.

"LEARNING & DEVELOPMENT in ORGANISATIONS: STRATEGY, EVIDENCE and PRACTICE" provides a comprehensive and thematic overview of the thinking, research evidence and practice of strategic L&D in organisations. It covers both strategic and operational practice dimensions, to help students of L&D and HRM to acquire a deep understanding of the field and to inform the practice of L&D professionals by identifying the best available evidence on L&D practices and by providing them with guidelines for action. It builds on the core operational building blocks of L&D and goes beyond these to take a strategic perspective, emphasising the contribution of L&D to organisational and financial performance and the need to align formal and informal L&D with business objectives. Each chapter incorporates pedagogical features to enable the student or practitioner to apply the concepts to organisational life, link theory to practice and signpost readers to the best available evidence on L&D practices. Specifically: Succinct and concise explanations of Key Concepts found within the field of L&D; Critical Reflection exercises that help the reader to engage with key concepts and debates within the field; A Best Available Evidence to Inform Practice feature to summarise the results of meta-analysis and systematic / integrative reviews in a manner that is accessible to practitioners; Two Case Studies as examples of application to practice relevant to the chapter’s content – and, the end of each chapter, a longer case study with questions that provide an opportunity for classroom-based and practitioner discussion; Recommended Further Reading to allow the reader to enhance their understanding of the chapter content; A Glossary to provide students and practitioners with easy access to definitions of the key concepts used throughout the book, as well as other important L&D terms. The book is divided into three key sections, which cover different aspects of L&D: Section One: Concepts and Context of L&D in Organisations: Chapter 1 discusses the concepts of L&D, the external and internal context of L&D and the key dimensions of strategic L&D in organisations. Chapters 2 and 3 introduce readers to the key theoretical and conceptual foundations of strategic L&D, and its key components, including strategy processes, roles and resources; Section Two: Theory and Practice of L&D: Chapters 4 to 14 explain the main theories, concepts, models and practices that underpin strategic L&D in organisations. This section covers a wide range of issues that L&D practitioners need to better understand the design, delivery and evaluation of L&D in organisations; Section Three: Developing the L&D Professional and the Future Role of L&D: Chapters 15 and 16cover the changing roles of L&D practitioners in organisations, their competence development, professional ethics and the future of strategic L&D, including potential new roles and forms of L&D. "LEARNING & DEVELOPMENT in ORGANISATIONS: STRATEGY, EVIDENCE and PRACTICE" is published in association with the Irish Institute of Training and Development and aims to set the agenda for L&D professionals in the future. It is a significant update to the best-selling MAKING TRAINING & DEVELOPMENT WORK.

The world changed on 15 August 1971. After almost a quarter of a millennium broadly tied to gold, the money of the world was cut free. The consequences have been dramatic and far-reaching. The United States is now in the unprecedented position of being the issuer of an unanchored global reserve currency. By contrast, and however reluctantly, the rest of the world is now in the unenviable position of being the forced user of the unmoored US dollar. Developments as disparate and apparently unrelated as the outcome of the Cold War, the accelerating pattern of boom, bubble & bust, and the stunning rise of China stem directly from that historic, and historically recent, decision. Since that seminal night in the White House, we are all hostage to a compellingly incentivised and bewilderingly diverse money creation machine, effectively unhindered from exploiting a stacked heads I win / tails you lose relationship with the rest of society. Contrary to much conventional economic thinking, the accelerating pattern of boom, bubble & bust should be little surprise as the political and monetary authorities in whom we trust are little more than impotent accommodators of an unmoored monetary mayhem beyond their control; a mayhem, in truth, beyond any control.

This collection of case studies focuses on the role of strategic communications in helping organisations to meet the United Nation’s Sustainable Development Goals (SDGs). Public relations is not considered here as a tool for corporate self-aggrandisement but as a vital, inseparable element of the sustainability goals themselves. When responses to sustainability issues range from co-operation to hostility, strategic communications that identifies audiences and their issues to engage in effective, dialogic communication with them is paramount. The 12 case studies in this book were each selected, researched and written by a member of the 25th student cohort of the M.A. in Public Relations. Each was chosen according to the student’s sectoral, personal, or other interest to use the case to illustrate how effective strategic communications can help bring to fruition a campaign that addresses a sustainable development goal. The focus, therefore, is on the communications that inform and motivate actions and behaviours rather than the intrinsic nature of the goals themselves. With each addressing a particular goal, there are case studies from Ireland and abroad, reflecting the diversity of the cohort. While the cases are written to make them accessible to readers approaching public relations for the first time or to time-constrained practitioners, the more advanced public relations student will see where they may be applied to illustrate advanced theoretical concepts. A short series of questions at the end of each case study will be helpful for educators as a teaching tool for further exploration and reflection, while three intermezzo chapters by the book’s editors offer additional critical interpretations to stimulate deeper considerations.

The Relationship Revolution is a practical, behind-the-scenes look at what it truly takes to build, scale, and sustain high-impact 1:1 Account-Based Marketing. In an era defined by complexity, crowded markets, and rapidly shifting expectations, organizations need more than campaigns—they need meaningful, human-centered engagement with the accounts that matter most.

Grounded in nearly two decades of global marketing experience, this book blends proven frameworks, personal stories, award-winning programs, and modern innovations like AI. Newman shows readers how to adopt the mindset of “CMO of your accounts,” build trust with stakeholders, co-create with clients, and elevate marketing from a service function to a strategic drive.

Whether you’re launching your first Strategic 1:1 or scaling a global ABM engine, this book provides the mindset and creative inspiration needed to accelerate growth with purpose and precision.

The surest way to obtain the superior returns that stock markets have delivered in the past is to be an owner of “assets”, either through a diversified selection of individual companies or through funds. However, not everyone has the patience or, indeed, the time to be a ‘Buy & Hold’ investor. Technical analysis is the study of price movements or price action in markets in an attempt to determine their likely future direction. Quite simply, if the direction is likely upwards, an investor who is "timing the markets" will want to be invested and if the likely direction is downwards, the investor will want to exit. Written by Rory Gillen, founder of GillenMarkets and author of 3 Steps to Investment Success, published in 2012, this booklet aims to provide readers with an understanding of how to time the markets and highlights a couple of successful technical indicators to market timing that we have followed over the years.

Most works on Asian or global studies adopt mainstream Neoclassical methods to explain economic and social development. However, quantitative and optimisation techniques are unable to provide a deep understanding of policy change between the West and East Asia. To fill the gap, this book uses evolutionary perspective to interpret economic and social transformations of two global powers, namely, the United States and China. Specifically, this book outlines the roles of culture, institutions and entrepreneurship in the analysis. Instead of logical empiricism in the English tradition, our approach is interpretative and storytelling in continental European tradition. In other words, we adopt hermeneutics and phenomenology in the analysis and apply humanity to economics. There are two aims of this book. First, it outlines the evolution of Austrian evolutionary economics and second, the role of learning in the decision-making process. It focuses on how decision makers learn and how good and bad learners are differentiated.

The potential for above average returns has always made private equity an attractive subsector of financial markets with investors gaining access to specialised managers who build portfolios of private companies. In Ireland, investors’ principal way of gaining exposure to private equity has been through international private equity funds distributed by local stockbrokers, which tend to have significant minimum investment amounts and long-term lock-in periods, making access difficult for retail investors. However, there is an attractive alternative option: investing in high-quality, liquid private equity funds listed on the London Stock Exchange that have historically delivered attractive returns, allowing investors to avoid the high minimum investment levels, long-term lock-in periods and onerous upfront fees. This booklet, written by Jonathan Yates, research analyst at GillenMarkets, is aimed at providing readers with an overview of private equity investing, including the main characteristics, historical returns, the specifics of the UK listed private equity sector and the key risks investors must be aware of when investing in private equity.

"THE CUSTOMER IS THE PLANET" is a blend of inspiration and education. Based on the European Sustainability Reporting Standards, it aims to equip changemakers in business with the knowledge to make better choices; educate and entice others to become changemakers; empower individuals in companies who want to be changemakers to know what to do to make better (more sustainable) choices for their organisations, as individuals, in their employee groups, in their operations and supply chains, and for their customers and products. It explains the why, what, so what, of the problem or opportunity in each key area of sustainability; followed by deep expertise, knowledge and guidance that grows awareness, increases desire to change, and equips the reader to take action, measure, report and improve.  

5G Unleashed is the essential, jargon-free guide you need to future-proof your business and maintain a competitive edge.

This book demystifies 5G by clearly explaining its core business advantages—speed, low latency, and massive connectivity—and how they fundamentally change operations. It provides a practical roadmap for leveraging 5G's revolutionary impact across key sectors like manufacturing, logistics, healthcare, and remote work, offering you a critical edge by highlighting where the biggest industry disruptions and opportunities lie.

Blending straightforward explanations with real-world case studies and actionable recommendations, the book moves you from theory to practice. This ensures you can immediately translate 5G's promise into tangible business value, make informed technology investment decisions, and implement proven strategies for growth, efficiency, and new revenue streams.

Gold is money, and its durability, density, consistency and limited new supplies have resulted in it being the only currency to have acted as a true store of value over the millennia. This booklet was written by Rory Gillen, founder of GillenMarkets and author of "3 Steps to Investment Success", published in 2012. It outlines the physical characteristics of gold that underpin its use as jewellery and, more recently, in complex industrial applications. As gold yields no income, it cannot be valued in a conventional sense, so the booklet offers guidance on how to judge gold’s intrinsic value and how one can value gold relative to other hard assets such as US house prices. The booklet also introduces you to three separate and highly useful technical indicators that provide a risk-controlled way of determining when gold is worth buying. All three indicators have outperformed a ‘Buy & Hold’ gold strategy since 1968 by wide margins. Finally, there’s a discussion on the merits or otherwise of bitcoin, which some argue is the new digital gold.

Sports clubs and voluntary organisations, in many cases, have become large and complex entities with strong membership numbers and significant budgets. Yet they are still operated by people who are essentially volunteers and, although they do so with the best motivations, far too often they are not equipped to deal with many of the areas in which they are involved. "IT’S YOUR CLUB!", based on many years of practical experience of club committees, boards of directors and national councils, addresses many of the situations that cause problems for the officers of such clubs. It covers all aspects of the administration that supports the operation of the various functions of the club, explaining aspects of committees and their roles, the roles of the main officers, the importance of governance, the advantages of strategic planning, how leadership and management play different roles and how current legislation, such as child protection, affects the modern voluntary organisation. The political, economic and social environment in which sports clubs now operate has changed significantly and clubs need to adapt to ensure that they not only survive but are equipped to facilitate change and further development. IT’S YOUR CLUB! provides the definitive text on the leadership and management of sports clubs and will give club officers the confidence to make decisions vital to their club’s viability.

Digital Sales Transformation is about selling in a digitally transformed world. It changes how you sell and engage with your customer. Defining a Digital Sales Transformation blueprint to guide sales organizations to respond to this disruption as they struggle to catch up to their more digitally advanced customers is this book's core theme. "Digital Sales Transformation in a Customer First World" will be your constant companion as your execute your Digital Sales Transformation strategy. At over 500 pages, it is packed with actionable knowledge as a blueprint for your journey. It guides you to define your Ideal Customer Profile, to Understand the Customer’s Business, to Build, Elevate and Expand Relationships, and how to Create and Communicate Value. It includes a framework to build an effective Executive Sponsor Program, to execute Account Based Marketing, and describes the role of Artificial Intelligence in enterprise B2B sales. It sets out Strategy, Sales Execution, and Sales Management methods for Sales Process, Opportunity Management, Account Management and overall Sales Team Performance Management, and it describes the technology to use in each case.

ABOUT THE AUTHOR

Donal Daly is CEO and founder of Altify, which is his fifth global business enterprise. Combining his expertise in enterprise software applications, artificial intelligence and sales methodology, he continues to revolutionize the sales effectiveness industry. Donal was also CEO and founder at Software Development Tools, NewWorld Commerce, The Customer Respect Group, and Select Strategies — all of which were acquired by various parties. Donal is the author of four books including his recent Amazon Bestseller, "Account Planning in Salesforce", and "Select Selling Sales Fieldbook".

Adapt or vanish. The choice is yours.

In an era defined by lightning-fast disruption, traditional business strategies are no longer enough. Innovation or Elimination provides a high-stakes roadmap for leaders who refuse to be left behind. Drawing on two decades of experience, Itai Green reveals why innovation is a strategic imperative for survival, offering actionable strategies for open innovation and technology adoption.

Through real life first hand experiences, the book demonstrates how leading corporations harness collaboration to stay ahead of rapid technological, economic, and geopolitical shifts.

Rather than theory, the book provides a strategic playbook for building an innovation-ready culture, designing the right structures, engaging the global startup ecosystem, and measuring what truly matters. With practical tools for evaluating pilots, integrating external technologies, and balancing short-term pressures with long-term vision, this book prepares leaders to drive innovation from intention to execution.

Ideal for executives, innovation managers, board members, and policymakers, Innovation or Elimination offers actionable insights and proven frameworks to help any organization become resilient and future-ready.

Transform Your Culture Through Empowerment is written for those seeking to learn how to develop a transformation system that helps organizations reach their full potential.

This book teaches employees how to transform their work systems and to organize and lead their organizations through the transformation process. Examples, tools, and techniques are shared.

The story of the struggling Salvarcar plant serves as a case study, starting with the hiring of a new executive tasked with transforming the organization’s operations and culture, or else shuttering the plant and relocating it.

Real-world examples, issues, innovative solutions, and results are provided to illustrate how the facility was transformed into one of the best in its class, ultimately saving it.

This book examines the very concept, history, critique, and impact on the overall economy and black money, the move toward less-cash economy and digitalization, government–RBI relations, along with an assessment of two years of demonetization.

Demonetization has created a severe macroeconomic shock. The measure was humungous in scale and led to a sharp contraction in money supply for a short period. Although demonetization’s proponents have contended that it would cleanse the economy of black money and make transactions more formal and digital, its implementation certainly could have been better. The effects of demonetization on the Indian economy are debatable and will vary by sector. Its effectiveness will be talked about and studied by economists and policy makers for decades to come.

Demonetization has made only a minor dent in the GDP. It has helped to bring more people into the tax net and has reduced the size of the informal economy. With the increased use of digital payments, economic transactions become recorded. This book examines the very concept, history, critique, and impact on the overall economy and black money, the move toward less-cash economy and digitalization, government–RBI relations, along with an assessment of two years of demonetization. It would be prudent for the government to focus more on proper institutional reforms to address the issues originating from demonetization.

The book focuses on the status of vocational education programs, challenges of achieving quality and attaining competitive excellence in a globalized socioeconomic order, and the role of government and industry in achieving these avowed goals.

India’s transition to a knowledge-based economy requires a new generation of educated and skilled people. Its competitive edge will be determined by its people’s ability to create, share, and use knowledge effectively. A knowledge economy requires India to develop workers—knowledge workers and knowledge technologists—who are flexible and analytical and can be the driving force for innovation and growth.

Developing skilled workers enhances the efficiency and flexibility of the labor market; skills bottlenecks are reduced, skilled workers are more easily absorbed into the economy, and their job mobility is improved. In this light, an effort is made in this book to describe and analyze governmental skill development initiatives in India. The book also dwells on the need to revive traditional family centric vocations pursued in the rural communities, especially those dying village-based vocations that provide livelihood options to a multitude of socially disadvantaged artisans, and integrate them into the fabric of skill development initiatives in place.

The book provides a systematic understanding of the processes of skill formation and provides several pathways for enhancing entrepreneurial skills in a business ecosystem with a huge knowledge capital gained through skill development initiatives. Toward this end, the book seeks to contribute toward understanding the structures and processes of governance and initiatives for enhancing the quality of skilling programs. The book also dwells on various opportunities and challenges of augmenting a multitude of skilled workforces made available through various skilling initiatives and programs.

There is intense competition among emerging markets to capture their share of the global economy. This book addresses questions that are germane to accomplishing this goal. Most important to this end is the study and practice of international business and foreign trade.

Undertaking such a study raises many questions which this book will answer:

• Why are emerging markets and the firms doing business in them internationalizing so aggressively?
• Why in the past decade has the pace of internationalization accelerated so rapidly?
• What competitive advantages do these emerging economies enjoy in comparison to advanced economies, such as the G20, and what are the origins of those advantages?
• Through what strategies are emerging market blocks, such as the BRICs and the CIVETS, building their global presence and expanding their market reach?
• How are emerging markets rivaling advanced economies and how are they affecting the already established rivalries among those economies?

This book answers these and other questions. In doing so, it will address the larger issue of what it all means for mainstream international business theory and its actual practice.

Five Eyes on the Fence: Protecting the Five Core Capitals of Your Business debunks the myth that a business's health is judged by its bottom line alone–by its financial capital.

Instead, the book proves that financial capital is a byproduct of four other capitals:

1. Human capital, is defined by a company's and its employees' soft and ingrained attributes like personalities, intelligences, behavioral traits, values, attributes, and motivators;
2. Intellectual capital, defined by the company's and its employees' knowledge and experience;
3. Social capital, or the company's network of people and associates; and
4. Structural capital, the glue that holds all of these capitals together in the form of processes, systems, and modes of delivering a product or service.

By exploring both positive and negative case studies, readers learn to consider these five capitals as an intricate web, making decisions according to the interplay between each of the capitals rather than focusing all of their energies on the cold, hard, and logic-driven financial statement.

India, one of the world’s fastest-growing large economies, offers business and investment opportunities across a multitude of sectors. More and more companies around the world are eager to do business in India. This book details the challenges and risks involved as well as providing real suggestions for overcoming them.

It begins by providing a background to understanding India and highlights the business environment in which the economic, legal, and cultural variances exist. Potential markets are then discussed, focusing on the sectors, regions, and cities where growth is taking place; the upper, middle, and lower income segments; Indian MNEs; public sector and state-owned companies, and family-owned enterprises.

Throughout the book, the author examines the various pitfalls and obstacles that are frequently encountered when operating in India, including political uncertainty and intransigence, corruption, bureaucratic roadblocks, the web of litigation, protecting intellectual property, labor and human resources limitations, and India’s ubiquitous second economy. These not only increase risk and lead to costly delays on account of lengthy litigation and payment of bribes, aggravating frustration, but may also result in total loss of investments. The book concludes by providing keys to success, including guidelines for selecting partners and appointing agents, as well as negotiating techniques that work in India. It also includes a comprehensive list of web resources for further exploration, and to connect with government and private sector bodies.

Most books on management principles focus on particular rules of thumb and best management practices. While the latter approach provides useful guidance and insights, it does not give executives much of an understanding of what bad management can entail and the damage that it can produce. Indeed, good management makes the most sense when it can be directly contrasted with examples of bad management and its implications.

To fill this critical gap, this book adopts a fresh approach, identifying cases of bad management from real-life business situations experienced by the author and contrasting them with good management practice. Inside this long-awaited title, you’ll learn the following:

• Management: Avoiding the bad, applying the good-with real life examples
• Contrasting good and bad management in companies & world affairs
• Applying rigorous management techniques to novel situations

This eBook is the proud evolution of a series of free marketing systems that I have dedicated part of my life to developing. 'Free Enterprise' is packed with the proven, no-cost techniques I discovered and refined—the very ones that took me from an empty table to a bestseller list. This isn't just theory. It's a battle-tested blueprint for creating the financial boost you deserve. Your dream doesn't require a loan; it requires determination, and the roadmap you'll find in these pages. Your better way starts now.

Des conseils et des outils pratiques pour bien préparer et réussir l'épreuve 2 du DEC

Cet ouvrage est un véritable outil pour bien préparer et réussir l'épreuve 2 du DEC. Les auteurs ont mis dans ces 19 fiches l'expérience qu'ils ont de l'examen pour donner :

• le rappel complet des modalités de l'épreuve ;
• de nombreux conseils pour anticiper et préparer sereinement cette épreuve ;
• un approfondissement de la méthodologie avec des cas pratiques corrigés issus des annales de l'épreuve ;
• des outils pratiques qui vous accompagneront utilement.

Au total, 20 fiches de conseils et d'outils pratiques qui vous accompagneront tout au long de votre préparation.

Points forts

• Seul ouvrage sur le marché à proposer ce programme
• Une méthodologie adaptée à l'épreuve
• Des cas pratiques corrigés et commentés issus des annales
• Des conseils pratiques pour le jour J

Face à l'évolution constante de la législation, maîtriser la fiscalité est crucial pour sécuriser les décisions prises. Cet ouvrage ultra-synthétique de 48 pages est l'outil indispensable pour faire le point sur l'ensemble de la fiscalité applicable aux particuliers et aux entreprises en 2026.

Clair, à jour et opérationnel, il décrypte :

• les grandes mesures de la Loi de finances 2026.
• les nouveaux barèmes et les plafonds à connaître.

Pour ne pas perdre plus de temps dans des analyses volumineuses : un accès direct aux informations clés et permet d'ajuster les stratégies en un clin d'œil.

Véritable outil d’entraînement, cet ouvrage propose 16 sujets avec leurs corrigés détaillés, réalisés dans le même esprit que le sujet de l'examen d'État. Les auteurs y ont mis l’expérience qu’ils ont de l’examen et ont volontairement plus détaillé les corrigés que ce qui sera demandé à l'examen afin de faciliter les révisions.

Cette nouvelle édition permet de s'entraîner à répondre avec succès aux différentes QRC et QCM pour mettre les connaissances en application (les réponses développées sont fournies) et de préparer utilement l'épreuve. Au total, 300 questions corrigées sur l'expertise comptable et le commissariat aux comptes pour préparer efficacement l'épreuve n°1 de déontologie et de réglementation professionnelle de l'expert-comptable et du commissaire aux comptes.

Points forts

• Pas de concurrence sur le DEC, seul éditeur à avoir des ouvrages sur ce diplôme
• 16 sujets conformes à l'épreuve 1 de l'examen
• 300 QRC & QCM corrigées et commentées
• Méthodologie et conseils pour préparer l'épreuve
• Cet ouvrage complète utilement le livre de cours DEC 1 de G. Lejeune et J.-P. Emmerich chez le même éditeur

Chaos to Clarity: Making Sense of Complex Business Transformation is an essential guide for leaders who must navigate the intersection of strategy, people, process, and technology change.

Written in clear, executive-level language, this book demystifies complex business transformation as a holistic reinvention of how an organization creates value, engages customers, and operates in today’s volatile and fast-moving business environment.

Through practical frameworks that the author has applied in real-world situations, readers explore the key dimensions of transformation- process redesign, technology modernization, organizational structure, and cultural evolution- while addressing common challenges such as workforce readiness, change resistance, governance, and risk.

This book is intended for executives and senior leaders, to help them understand the “why,” “what,” and “how” of complex business transformation. It provides advice on preparing for implementation success and establishing governance to promote accountability and strategic alignment.

Finally, this book enables leaders to lead with clarity and confidence to reshape their businesses not just for today’s competitive pressures, but for a sustainable and resilient future.

Ce livre est un véritable outil d’acquisition des connaissances pour préparer l'épreuve. Les auteurs y ont mis l’expérience qu’ils ont de l’examen pour permettre aux lecteurs :

• d'acquérir toutes les connaissances qui figurent au programme, de les revoir facilement à tout moment et de les mémoriser ;
• de savoir bien utiliser les connaissances acquises pour réussir l'épreuve.

Points forts

• Seul ouvrage sur le marché, pas de concurrence sur le diplôme du DEC
• Un cours entièrement rédigé et conforme au programme
• 11 fiches présentant l'expertise comptable (accès, obligation, cessations des fonctions)
• 11 fiches présentant le commissariat aux comptes (nomination, mandat, cession...)
• Intègre les dernières dispositions réglementant la profession